For a Glossary of defined terms used in these Terms of Use, click here.

Agreement to Terms of Use

These Terms of Use apply to the CanadaShops Marketplace (“Marketplace”) owned and operated by Canada Post (“Site”).

THESE TERMS OF USE AFFECT YOUR LEGAL RIGHTS AND RESPONSIBILITIES AND CREATE A LEGALLY BINDING CONTRACT BETWEEN YOU AND CANADA POST.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE.

If you are using the Site on behalf of a business or if you are an administrator using the Site on behalf of an individual or individuals, the business or the individual(s) accepts these Terms of Use and you (1) represent and warrant that you have the authority to bind the business or individual(s) and (2) agree to these Terms of Use on behalf of the business or individual(s).

The sale of Products on this Site may be subject to additional terms that will be made available to you when you place your order.

Shipping

Overview

By shopping on the Marketplace, you acknowledge that all orders will be fulfilled by the Sellers- and not Canada Post. The Sellers (and not Canada Post) will be responsible for all processing, shipping, returns, and customer service related to your order. Products purchased from a Seller can only be returned to that Seller in accordance with the returns policy set out in the Terms of Use. Products will be shipped to you using Canada Post’s parcel delivery services.

Free Shipping

You will be offered free expedited shipping on orders meeting the minimum required conditions (before taxes and after discounts) to most locations within Canada. Free shipping will automatically apply to eligible orders at checkout.

Shipping Rates

For orders below the free shipping threshold, the shipping rates will be calculated in real-time and displayed during checkout for all available shipping methods.

For orders meeting the minimum required conditions:

• Expedited Shipping: Free.
• For all other available shipping methods: the shipping rates will be calculated in real-time and displayed during checkout for all available shipping methods.

Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Delivery Time

Delivery times vary depending on the shipping method selected and the destination. See Canada Post Standard Shipping delivery standards here.

Please note that delivery times are estimates and may be subject to delays due to weather conditions, carrier delays, or other unforeseen circumstances.

International Shipping

Currently, Marketplace orders will be shipped only within Canada.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through the Canada Post website or via the link provided in the email.

Returns

The standard return policy set out in these Terms of Use apply to all shipped orders.

Returns and Refund Policy

Overview

 If you need to return a Product, please review the returns and refund policy below.

Return Eligibility

• Returns on eligible Products must be initiated within 30 days from the order date.
• Products must be returned in their original condition, unused, and in the original packaging with all tags and labels attached.

Non-Returnable Products

Certain Products may not be eligible for returns, including but not limited to:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods.
• Hazardous materials, or flammable liquids or gases.
• Some health and personal care items.
• Final Sale Items: Items marked as "Final Sale" are not eligible for return or refund.

Please check the Product description page for specific return eligibility information for each Product.

Return Reasons and Shipping Costs

The reason for your return may affect whether you are responsible for return shipping costs:

• Damaged or Defective Products: If the Product you received is damaged or defective, you will not be responsible for return shipping costs.
• Incorrect Products: If you received an incorrect item, you will not be responsible for return shipping costs.
• Other Reasons: For returns due to reasons other than damage, defect, or incorrect item, you will be responsible for return shipping costs.

Return Request Process

1. Create a Return Request: Log in to your online account and navigate to the order history section. Select the order and Product(s) you wish to return, and create a return request by following the instructions provided.
2. Return Request Approval: Once your return request is submitted, the Seller will review it. If approved, you will receive an email with return instructions.
3. Follow Return Instructions: Use the instructions provided in the email to send the Products(s) back to us.

 

No Exchanges

 Exchanges are not offered. If you need a different size, color, or a different product, please return the original item for a refund and place a new order. Return eligibility conditions apply.

Return Review and Refund Process

• Once the Seller receives your returned item(s), the Seller will review them to ensure they meet the return conditions.

If the return is approved, you refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to be reflected in your account.

Licence

On the condition that you comply with these Terms of Use, Canada Post grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited licence to enter and use the Site, including the use of an Account.

You are permitted to use your Account only as an end-user. You may not sell, lease, lend or otherwise transfer use of or access to your Account, or any part of it, to anyone else.

Changes

Canada Post may at any time without notice change the Site and/or these Terms of Use.  
It is your responsibility to check the Site regularly for changes.  Your continued use of the Site following the posting of changes to these Terms of Use will mean that you accept and agree to the changes.

Your Contact Information

It is your responsibility to ensure that your Profile and all other information you provide to us is and remains accurate and complete. You must not provide misleading information or pretend to be someone else.

Privacy Policy

Canada Post's Privacy Policy applies to the use of the Site. The Privacy Policy is incorporated into and forms part of these Terms of Use. View Canada Post's full Privacy Policy here.

We may collect personal information from you on behalf of the Sellers. The Sellers are contractually required to comply with privacy laws in collecting, using, disclosing, and safeguarding your personal information. Although we make reasonable efforts to ensure that the Sellers respect your privacy, ultimately the Sellers control the personal information that we share with them, and they are responsible to you for their privacy practices. With your consent Canada Post will send you certain electronic communications such as emails, texts and/or app notifications regarding your use of the Product(s) you’ve purchased. These may include commercial electronic messages such as special offers and promotions.  Your service provider may charge you fees to receive these communications --- check with your service provider.

You may opt out of receiving commercial electronic messages either by (1) unsubscribing within the commercial electronic message and following the prompts to manage your communications from Canada Post, or (2) signing in to your Account and accessing your information, and then following the instructions on that page for opting out. Your request to unsubscribe will take effect within 10 business days.

There are some communications from which you will not be able to unsubscribe, for example notices that are reasonably required for security purposes or notices to you that are required under these Terms of Use. 

Notifications to You

To communicate with you, including to provide any written notices to you, we may (1) send you emails or texts, (2) deliver messages to your Inbox or phone, (3) post notices on the Site, (4) send push notifications or (5) use any combination of those methods.

Content and Intellectual Property

Canada Post either owns or is the licensee of all intellectual property rights in the Content. 

You may not publish, display or otherwise use any Content in any form or media unless you first obtain our express written consent and comply with any terms and conditions we specify relating to that use. Without limiting that restriction, and except as may be expressly permitted by these Terms of Use, you are not permitted to (1) copy, download or reverse engineer Content, (2) upload or encode anything on the Site, and/or (3) transmit any Content to any other computer, server, website or other medium.

We may make available some Content for downloading from the Site.  You may use that Content but only for the purposes and in the manner we specify.  Our permission to use the Content we make available is also conditional on the following:

(1) You must not (a) pass off the Content as your own or any party's other than Canada Post, (b) make any changes to the Content, or (c) make any representations or warranties to any other party relating to any the Content, and

(2) You must comply with these Terms of Use and Conditions and Canada Post’s Trademark Guidelines.

Your Use of the Site

In using the Site, you must comply with the laws of Canada and any applicable Canadian provincial laws. You must not do or threaten to do anything that may or does (1) constitute any illegal or improper activity, (2) harass any other party (3) disrupt, undermine, corrupt, or damage the Site or anything accessible through the Site; or (4) damage Canada Post’s goodwill or reputation.  

Without limiting what is set out above, you must not:

• Use any "page-scrape" or other unauthorized device, program or process, to:

(1) access, copy or monitor any portion of the Site, or
(2) reproduce or circumvent the navigational structure or presentation of the Site,

• Attempt to gain unauthorized access to the Site by hacking, password "mining" or any other illegitimate means,
• Probe, scan or test the vulnerability of the Site,
• Breach or bypass the security or authentication measures on the Site,
• Upload anything onto the Site without our express permission, and/or
• Take any action that imposes an unreasonable load on the infrastructure of the Site.

Any conditions or restrictions on your use of the Site also apply to any system, network, server or other equipment connected to the Site.

Accounts, Passwords, Security

To use some portions of the Site you may: (1) open an Account and create Authentication Information, for example a Username and Password; or use the Site as a guest.
You must keep your Authentication Information secret. You are responsible for all activities connected to your Account when conducted using your Authentication Information. If you forget any of your Authentication Information, we will try to help you recover it. But if we can’t authenticate you to our satisfaction you will not be able to access your Account.

You must notify us immediately of any unauthorized use of your Account and/or Authentication Information, or any other security breach of which you become aware. We may suspend or cancel your Account but you will be responsible for all activity connected to your Account before that suspension or cancellation takes effect. 

You must not use anyone else's Account or Authentication Information except as expressly permitted by applicable Canadian law, for example under a power of attorney for property or in your capacity of administrator for the account holder's estate, or with express written permission from Canada Post.

We may at any time require you to change your Username and/or or other Authentication Information.

Internet transmissions are never completely private or secure. Despite any security measures that we may have in place, unauthorized parties might intercept any information transmitted within, to or from the Site, or improperly access any data pertaining to you that we store. You assume all risk that unauthorized interception or access might occur even if we have stated that a particular transmission (for example, credit card information) is secure and/or encrypted.

Termination or Suspension of the Site or Accounts

We may at any time without notice suspend or permanently terminate:

• your Account; and/or
• the operation of the Site and/or your access to the Site or any portion of the Site.

Inactive Accounts

Without limiting our right to suspend or terminate your Account as set out above, we may permanently terminate your Account if we determine that you have not logged into the Account for more than two years.

Deletion of Account Data

Among other steps we may take when we terminate your Account, we may permanently delete all documents, information and other data contained in that Account.

Disclaimers

 Your use of the Site is at your sole risk. In addition, with respect to any Product, Canada Post disclaims all warranties, expressed or implied, including implied warranties of accuracy, merchantability and fitness for a particular purpose.

We may at any time without notice suspend or terminate operation of the Site and/or your access to the Site or any portion of the Site.

Exclusion of Liability

NOTWITHSTANDING ANYTHING ELSE IN THESE TERMS OF USE OR ANY OTHER COMMUNICATION OR DOCUMENT, THE CANADA POST PARTIES WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES WHATSOEVER IN CONNECTION WITH THE SITE, ANY CONTENT, PURCHASES OF ANY PRODUCTS, COMMUNICATIONS TO AND FROM CANADA POST, OR ANY SOFTWARE, LINKED SITES, INFORMATION OR DOCUMENTS CONTAINED IN OR ACCESSED VIA THE SITE.  THIS EXCLUSION OF LIABILITY APPLIES NO MATTER WHAT KIND OF LOSS OR DAMAGE YOU EXPERIENCE, INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST OR CORRUPTED DATA, LOST BUSINESS PROFITS, BUSINESS INTERRUPTION, PRODUCT DEFECTS, PROPERTY DAMAGE, PERSONAL INJURY OR ANY OTHER LOSS OR DAMAGE.

THIS EXCLUSION OF LIABILITY APPLIES:

(1) WHETHER THE ACTION IS IN CONTRACT, TORT OR OTHERWISE.

(2) EVEN IF CANADA POST IS EXPRESSLY ADVISED OF THE POSSIBILITY OF LOSS OR DAMAGES; AND

(3) NO MATTER WHAT CAUSED THE LOSS OR DAMAGES, INCLUDING WITHOUT LIMITATION CANADA POST’S NEGLIGENCE AND/OR GROSS NEGLIGENCE.

THIS EXCLUSION OF LIABILITY APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnity

You will indemnify the Indemnified Parties against all claims, demands, damages, losses, fines, expenses (including all legal fees and costs) and/or any other type of liability (collectively, "Claims") to the extent the Claim is caused by (1) your breach of these Terms of Use, and/or (2) your use of the Site. We may, in our sole discretion, assume the exclusive defence and control of any Claim otherwise subject to this indemnification by you.  Even if we assume the defence of a Claim you will remain responsible for the payment of the Claim, and you will cooperate as fully as reasonably required by us in the defence of any Claim.

Breach by You of the Terms of Use

If we determine that you have breached these Terms of Use, we may pursue any and all available remedies available to us, in any combination.  These remedies include termination of your access to the Site, with or without notice to you. 

Any breach by you of these Terms of Use may cause irreparable harm to Canada Post for which monetary damages would be inadequate. We may seek, in addition to the other remedies available to us, any injunctive or equitable relief that we deem appropriate, without needing to post a judicial bond.

Feedback

From time to time, you may give us Feedback, either at our request or on your own initiative.

By submitting any Feedback, you agree that:

(1) The Feedback will automatically become Canada Post’s property,

(2) Canada Post has no obligation to you or any other party with respect to your Feedback, including any obligation to (a) to review the Feedback, (b) make any payments in connection with the Feedback, or (c) keep the Feedback confidential,

(3) Canada Post may freely use or redistribute your Feedback for any purpose and in any way, and

(4) Sections (1), (2) and (3) above will apply regardless of what you state when you submit your Feedback. 

Third Party Content and Links to Third Party Sites or Applications

Your use of any Product, Third Party service and/or Linked Site  is solely at your own risk. Without limiting the Disclaimers or Exclusion of Liability set out in these Terms of Use, Canada Post has no responsibility or liability whatsoever for:

(1) any information provided by any Third Party on the Site or any Linked Site, including any Product or service claim, warranty, representation, promotion or contest; or

(2) any Third Party action, non-action, Products or services.

We may sometimes refer to Canada Post "partners" on the Site. We use the term “partner” simply to describe a Third Party that we do business with, and not to describe any kind of legal partnership or similar relationship.

A Linked Site will let you leave the Site and connect you with Third Party websites. Canada Post does not control or operate the Linked Sites. We are not responsible for the content or security of any Linked Site.

Official Languages

Canada Post complies with the Official Languages Act and we are committed to ensuring all Content on this site is available in both French and English. However, some information from external sources may only be available in the language in which it was provided. In addition, some Linked Sites are not subject to the Official Languages Act.

Governing Law

These Terms of Use and all disputes or other matters arising out of your use of the Site will be governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict of law principles. Any dispute will be dealt with solely by a court of competent jurisdiction in Canada or such other location as the parties may expressly agree.

FIND A POSTAL CODE TERMS AND CONDITIONS

These Find a Postal Code Terms and Conditions apply to the Find a Postal Code Service in addition to these Terms of Use.

Ownership of postal codes

Canada Post is the sole creator and owner of the postal codes and all associated data accessed through the Find a Postal Code Service. Postal codes are “Content” as defined in the Terms of Use.

Permitted use of Find a Postal Code

You must not sell or otherwise commercially exploit the information you obtain from the Find a Postal Code Service or use that information for any purpose other than your own personal or limited internal business use. Canada Post may without notice limit the number of searches you make using the Find a Postal Code Service, on a daily or other basis.

No representations or warranties

Without limiting the Disclaimers or Exclusion of Liability in the Terms of Use, Canada Post is providing the Find a Postal Code Service strictly on an “as is” basis. Canada Post makes no representations or warranties about the accuracy of the information you obtain by using the Find a Postal Code Service.

Contact

If you have any questions with respect to these Terms of Use, please contact Canada Post Customer Service at support@canadashops.ca or call us at 1-833-366-7794.

 

GLOSSARY OF TERMS

In these Terms of Use, the terms set out below have the following corresponding meanings:

"Account"

Means your online Marketplace account corresponding to your Authentication Information, used to receive and manage communications from Canada Post, purchase products made available through the Site. If you do not have an Account, you may register for one.

"Activity"

Means any purchase of a Product or any other activity conducted on or through the Site.

"Affiliate"

Means an affiliate as defined in the Canada Business Corporations Act.

"Authentication Information"

Means a User's Password, Username, Security Question, Security Answer and other information that Canada Post may require from time to time in order to verify a User's identity.

"Canada Post"

Means Canada Post Corporation.

"Canada Post Documents"

Means non-confidential materials that Canada Post has prepared and provided for general access, viewing and/or downloading on the Site, including Customer Guides, forms, articles, blogs and similar materials.

"Indemnified Parties

Means:

(1) Canada Post;

(2) any Seller;

(3) any contractor, agent and/or representative of Canada Post and/or any of its Affiliates;

(4) any director, officer and/or employee of any of the parties listed in (1), (2) or (3) above; or

(5) any combination of the foregoing.

"Canada Post Software"

Means any software we make available on the Site for downloading. Canada Post Software does not include Third Party software even if it is accessed through a link on the Site.

"Marketplace Terms of Use" or "Terms of Use"

Means these Terms of Use governing the use of the Site.

"Content"

Means all Canada Post Documents, website text, names, Marks, graphics, logos, icons, designs, words, titles, user interfaces, visual interfaces, artwork, Canada Post Software, computer code or phrases on the Site, or any part or parts of them, including any translations into other languages.

"Customer Guide"

Means a document of that name relating to a specific Canada Post product or Canada Post product, as prepared and amended by Canada Post from time to time, setting out features, terms and conditions and/or other aspects applicable to the Canada Post product(s) and made available by Canada Post to its commercial customers.

"Feature"

Means any feature, application, Canada Post Software or other functionality made available by Canada Post on the Site.

"Feedback"

Means any suggestions, comments, questions or ideas you provide to us in any form or medium, regarding:

(1) the Site,

(2) any actual or potential products and/or

(3) any other aspect of Canada Post's existing or potential operations.

"includes" or "including"

Means "includes" or "including" without limiting the generality of any preceding or following text.

"Licence Agreement"

Means an agreement, in the form we stipulate, setting out the terms and conditions pertaining to your use of any Content we make available for downloading from the Site.

"Linked Site"

Means a website or Application operated by a Third Party that is linked to the Site.

"may”

Means, when used to describe an action by Canada Post: "may, in our sole discretion, but with no obligation to do so".

"Marks"

Means any and all trade names, trademarks, official marks or any similar intellectual property belonging to Canada Post and/or its licensors, which may be registered in Canada or otherwise.

"Password"

Means the secret access code you use to access your Account.

"Product"

 Means an item purchased by you from a Seller through the Marketplace.

"Profile"

Means the contact information and other information we ask you to provide when you open an Account.

"Retail Outlet"

Means a physical facility operated by Canada Post or another party under contract with Canada Post, for the primary purpose of selling Canada Post productsd to the public and/or businesses.

"Security Answer"

Means the secret answer provided by you that only you know that corresponds to your Security Question.

"Security Question"

Means the secret question chosen by you, that only you know and that corresponds to your Security Answer.

“Seller”

Means a seller that sells its Products on the Marketplace.

"Site"

Means the Marketplace website - and all associated websites and  linked to the Marketplace website that are operated by Canada Post, its subsidiaries and/or Affiliates. The Site includes:

(1) your Account, and

(2) all Content, Features and Products you access while on the Site.

"Third Party"

Means a party other than Canada Post.

"User"

Means a user of the Site.

"Username"

Means the name selected by a User to uniquely identity that User while logged on to the Site.

"we", "us", "our", "We", "Us" or "Our"

Means Canada Post.

"you", "your", "You" or "Your"

Refers to a User.