We use cookies to make your experience better. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more
Frequently Asked Questions
Do I need to create an account to access Canada Shops?
Customers can create an account as a self-serve option to keep track of their orders and initiate returns. If customers do not want to create an account, they can also shop as a guest.
If I make a purchase on Canada Shops, what will appear on my credit card statement?
CANADASHOPS-MESMARCHAN
How are products from Canada Shops shipped?
All orders are shipped via Canada Post shipping only.
Can orders be shipped internationally from Canada Shops?
Currently, Canada Shops orders are shipped within Canada only.
How can I check on the status of my order?
Customers can check the status of their order through their Canada Shops Marketplace account. If they do not have an account, they can also use their tracking number to track their item via www.canadapost.ca/track or by downloading the Canada Post mobile app and tracking their package.
Customers can also contact the Canada Shops support team:
By phone: 1-833-366-7794
I purchased a product from Canada Shops, but I didn’t receive it. What do I do?
Customers should contact the Canada Shops support team:
By phone: 1-833-366-7794
What payment methods are accepted by Canada Shops?
All major credit cards, major debit cards, Apple Pay, Google Pay, Interac are accepted by Canada Shops.
*COD and on-account payments are not accepted.
What is the Canada Shops return period?
Returns on eligible products must be initiated within 30 days from the order date.
Products must be returned in their original condition, unused, and in the original packaging with all tags and labels attached.
How do I return an item I have purchased from Canada Shops?
Customers can initiate a return using the self-serve return option through their Canada Shops Marketplace account.
Customers can also contact the Canada Shops support team:
By phone: 1-833-366-7794
Who is the return shipping carrier?
All Canada Shops return orders are shipped via Canada Post shipping only.
How do I contact a Canada Shops seller if I have an issue with their product?
Customers should contact the Canada Shops support team:
By phone: 1-833-366-7794
By email: support@canadashops.ca
I am unable to log into my Canada Shops account. Why?
Customers should contact the Canada Shops support team:
By phone: 1-833-366-7794
The Canada Shops page is not working. Why?
Customers should contact the Canada Shops support team:
By phone: 1-833-366-7794