At Canada Post, we are committed to respecting your privacy. This commitment extends to our use of cookies and other tracking technologies such as pixels, browser cookies and user tokens (“cookies”).

Canada Post uses cookies to improve your experience on our website. This policy provides information on how we use cookies and how you can manage your cookie preferences on the Canada Post website.

You will also find instructions on how to use your web browser to manage different types of cookies. For more information on Canada Post’s privacy practices, see our Privacy Policy.

A cookie is a small data file that is sent to your browser when you visit a website. When you visit that website again, your experience is tailored based on the cookies stored in your browser. We can use this information to remember things like your preferred language, username, and even items you may have left in your shopping cart.

Canada Post uses different types of cookies to provide, promote, and improve our website and services. Some cookies are necessary and ensure that our website functions properly. Other cookies are optional and help us improve our website experience and tailor ads to our website visitors based on their preferences.

We use cookies to:

• Ensure our website functions properly
• Monitor website performance
• Personalize your user experience
• Promote ads based on visitors’ interests and preferences

Please note that the information we collect using cookies is minimal and does not directly identify you.

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies for the following purposes:

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

These cookies may be set through our site either by us or by our advertising partners. They will be used to present you with our adverts as you surf the Internet. They may also be used by our advertising partners to build a profile of your interests and show you relevant adverts on other sites. These cookies contain information such as unique identifyiers of your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising outside of our website.

When you visit our website for the first time (or use a new browser), a banner will appear on the page that allows you to set your cookie preferences. You will be asked to either “Accept all” cookies (including ‘non-essential cookies’) or “Customize” your cookie preferences, which allows you to make individual choices and get details on the cookies we use. Users located in countries outside of Canada may have different or additional cookie preference options in accordance with their local legislation.

You can update your preferences at any time.

You can manage your cookie settings for all websites within your browser. These cookie settings are often found within the “privacy” or “security” settings of your browser. Preferences may include options to choose which cookies to allow or block on certain sites.

You can also prevent cookies from being downloaded to your device when you visit a site by using a “private” or “incognito” browsing mode. There are also third-party browser plug-ins or add-ons that may help you manage your cookie preferences.

Please note that blocking certain cookies may affect your user experience or cause websites to malfunction.

Here are tips for how to manage cookies on popular web browsers:

• Mozilla Firefox
• Apple Safari
• Google Chrome
• Microsoft Edge
• Microsoft Internet Explorer
• Opera

If your browser is not listed here, please consult its “help” menu, or visit the browser’s website for instructions.

Canada Post also uses Google Floodlight Pixels and cookies for marketing purposes and audience tracking. If you want to prevent your data collected by these pixels and cookies from being used for Canada Post purposes, you can disable the Performance cookies. If you want to prevent your data collected by these pixels and cookies from being used for any purposes, you can read more about opting out, or download an opt-out add-on for your browser.

If you have any questions or concerns, please email the Canada Post Privacy Office at privacy@canadapost.ca or write to us at:

Attn: Canada Post Privacy Office
Canada Post
2701 Riverside Drive
Ottawa, ON, K1A 0B1

Alternatively, you can call us at 1-866-913-2473.

For questions related to Canada Shops, please reach out to Customer Service at 1-833-366-7794.